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Health Plan of San Mateo (HPSM) responds to patient complaints about medical care or the service provided by HPSM or your doctor's office.
Schedule
Eligibility requirements
None
ADA accessible
Yes
Citizenship Requirements
No citizenship requirements
free
Yes
Available Languages
Mandarin,
Russian,
Spanish,
Tagalog
Counties Served
San Mateo
What to do next
Click to visit link - https://grievance.hpsm.org/
Visit the link to submit the Confidential Member Complaint (Grievance) Form online.
Call 866-880-0606
For CareAdvantage members, call the CareAdvantage Unit for more information, or to file your complaint over the phone.
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Health Plan of San Mateo
801 Gateway Blvd.
Suite 100
South San Francisco, CA 94080
Get directions
14.7 miles away Medi-Cal Member Services phone hours: 8:00 AM - 6:00 PM, Monday - Friday; CareAdvantage Unit phone hours: 8:00 AM - 8:00 PM, Monday - Sunday.
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